Privacy Policy

This Privacy Policy describes how TopperGenix Technologies LLP (“we,” “us,” or “our”) collects, uses, stores, protects, and shares personal information when you access or use MyExamDesk, including our website, applications, platforms, and related services (collectively, the “Services”).

The Services are offered under the MyExamDesk brand and are primarily available through https://myexamdesk.com.

The legal entity responsible for the Services is TopperGenix Technologies LLP. For statutory disclosures, merchant verification, and related legal purposes, the products and services made available through MyExamDesk are provided by TopperGenix Technologies LLP.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this policy, please do not use the Services.

1. Information We Collect

We may collect different types of information depending on how you use MyExamDesk.

Information You Provide Directly

This may include:

1. Name and contact information, such as email address and phone number
2. Account credentials, including username and password
3. Student, teacher, faculty, or administrator information
4. Institute, school, college, coaching center, or organization details
5. Examination, course, test, and academic-related information
6. Billing, subscription, and transaction information
7. Information submitted through forms, support requests, feedback, or other communications

Information Collected Automatically

When you access or use the Services, we may automatically collect information such as:

1. IP address
2. Device type and operating system
3. Browser type and version
4. Application and device identifiers
5. Log data and access times
6. Pages, features, tests, courses, or other Services accessed
7. Usage patterns and interaction data
8. Diagnostic, performance, and error information
9. Cookies and similar technologies

Information From Third Parties

Where permitted by applicable law, we may receive information from third parties, such as authentication providers, payment processors, analytics providers, educational institutions, or other service providers, depending on how you interact with the Services.

2. How We Use Information

We may use personal information for purposes including:

1. Providing, operating, and maintaining MyExamDesk
2. Creating and managing user accounts
3. Delivering courses, examinations, question banks, mock tests, and other educational services
4. Processing subscriptions, payments, refunds, and transactions
5. Providing customer and technical support
6. Communicating with users regarding accounts, subscriptions, security, and service updates
7. Personalizing and improving the user experience
8. Analyzing usage and improving our products, features, and services
9. Maintaining the security and integrity of our systems
10. Detecting, preventing, and investigating fraud, abuse, unauthorized access, or other security incidents
11. Enforcing our Terms & Conditions and other applicable agreements
12. Complying with legal, regulatory, tax, accounting, and other applicable obligations

3. Legal Basis for Processing

Where applicable law requires a legal basis for processing personal information, we may process information based on:

1. Your consent
2. The performance of a contract or provision of requested Services
3. Our legitimate business interests, where those interests are not overridden by your rights
4. Compliance with applicable legal or regulatory obligations

Where processing is based on consent, you may withdraw your consent where permitted by applicable law. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

4. Sharing of Information

We may share personal information with trusted third parties where reasonably necessary to operate and provide the Services.

These may include service providers supporting:

1. Cloud hosting and infrastructure
2. Payment processing and billing
3. Email, SMS, and communication delivery
4. Analytics and performance monitoring
5. Customer support
6. Authentication and account management
7. Security, fraud prevention, and technical services

Such service providers may process information on our behalf and are expected to maintain appropriate safeguards.

We may also disclose information:

1. When required by applicable law, regulation, court order, or governmental authority
2. To protect our rights, property, systems, users, or the safety of others
3. To investigate fraud, security incidents, or unlawful activity
4. In connection with a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction

We do not sell your personal information as a commodity. Any disclosure, sharing, or transfer that is considered a “sale” or similar activity under applicable privacy laws will be handled in accordance with those laws and any rights or choices available to you.

5. Cookies and Similar Technologies

MyExamDesk may use cookies and similar technologies to operate the Services, remember preferences, understand usage, improve performance, maintain security, and provide relevant functionality.

You may be able to control cookies through your browser or device settings. Disabling certain cookies may affect the availability or functionality of some features.

6. Data Retention

We retain personal information for as long as reasonably necessary to:

1. Provide and maintain the Services
2. Maintain account and transaction records
3. Comply with legal, regulatory, tax, and accounting requirements
4. Resolve disputes and handle complaints
5. Enforce our agreements
6. Prevent fraud and maintain security

When personal information is no longer required, we may delete, anonymize, or securely dispose of it in accordance with applicable law and our operational requirements.

7. Data Security

We implement reasonable technical, administrative, and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.

However, no method of transmitting or storing information over the internet is completely secure. We cannot guarantee absolute security of your information.

You are responsible for maintaining the confidentiality of your account credentials and should notify us promptly if you believe your account has been accessed without authorization.

8. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:

1. Access personal information we hold about you
2. Request correction of inaccurate or incomplete information
3. Request deletion of personal information, subject to legal exceptions
4. Request restriction of certain processing
5. Object to certain processing activities
6. Withdraw consent where processing is based on consent
7. Request a copy of certain personal information where applicable
8. Lodge a complaint with the relevant privacy or supervisory authority

To exercise applicable rights, please contact us using the details provided in the Contact Us section.

We may need to verify your identity before processing certain requests.

9. Children's Privacy

MyExamDesk provides educational and examination-related services to students, educational institutions, teachers, and other users.

Where our Services are used by children or minors, we process their information in accordance with applicable laws and appropriate safeguards.

If you believe that we have collected personal information from a child in a manner that is inconsistent with applicable law, please contact us so that we can review the matter and take appropriate action.

10. International Data Transfers

Depending on the service providers and infrastructure used to operate MyExamDesk, personal information may be processed or stored in locations outside your state, country, or jurisdiction.

Where personal information is transferred across borders, we take reasonable steps consistent with applicable law to ensure that appropriate safeguards are in place.

11. Third-Party Services and Links

The Services may integrate with or contain links to third-party services, websites, applications, or platforms.

Third-party services may have their own privacy policies and terms. We are not responsible for the privacy practices of third parties that we do not control.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

12. Account and Communication Preferences

We may send you communications relating to your account, transactions, subscriptions, security, technical issues, and important changes to the Services.

Where permitted by applicable law, we may also send service-related or promotional communications. You may be able to opt out of certain promotional communications using the unsubscribe mechanism provided in the communication or by contacting us.

Please note that opting out of promotional communications does not necessarily stop essential service or transactional communications.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, business practices, technology, or applicable legal requirements.

When we make changes, we will publish the updated Privacy Policy on this page and revise the “Last Updated” date above.

Where required or appropriate, material changes may also be communicated through the Services, by email, or through other reasonable means.

Your continued use of the Services after an updated Privacy Policy becomes effective constitutes acceptance of the updated policy to the extent permitted by applicable law.

14. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise an applicable privacy right, please contact us:

TopperGenix Technologies LLP

Website: https://myexamdesk.com

Email: info@toppergenix.com

Phone: +91 8605613292

Related Document: Terms & Conditions, available at /terms-and-conditions on the MyExamDesk website.